From literally, start to current status, my agent, Amy, has been more like a friend than "some agent". From the very first phone call, she made sure to get to know my family, our needs, our lifestyles, and our desires for insurance coverages. The personal connection that you get with State Farm is evident and so much more personal than an 800 number with whom you get a different person every time you call. Amy has been a wonderful communicator via every means possible - and I mean every means - phone, voicemail, text, and email - she does it all and she does it PROMPTLY. There was one time where I was literally about to make a purchase in Best Buy, and I needed to know if our Home Insurance policy would cover future damages, so I texted her to check, and she wrote back within 5 minutes. If you are looking for personalized insurance shopping, at a concierge level, then you are done searching. Go with State Farm. You won't be disappointed. Thanks to Amy and her whole team! A+++!